Reservations Agent

Job Overview:

The role of Reservations Agent is to work within the Reservations team always ensuring excellent service to our guests, in compliance with our company philosophy, operating standards and procedures. He or she will provide our clients with a wide and stylish selection of accommodation, together with unique activities and exclusive services. He or she will help to develop a harmonious work atmosphere with a focused approach on teamwork.

Responsibilities and duties:

- Will provide quality service by responding to requests promptly, efficiently and courteously. Will sell and promote services, in compliance with current standards and procedures, using the PMS ProTel of SynXis, booking engine and TravelClick CRS;

- Will check availability for accommodation or transportation services, for customers’ desired travel dates;

- Will make guests’ reservations sensitive to specific requests and their budgetary requirements;

- Will assist and advise customers who may be choosing from a variety of travel options;

- Will help to plan travel itineraries by suggesting local attractions and interesting places;

- Will process payments and send confirmation details to clients;

- Will manage any issues that may arise with bookings or reservations;

- Will answer any questions about the reservation process;

- Will up-sell additional services or special packages such as tour tickets, travel insurance, or upgraded accommodation;

- Will assist customers who may need to amend or cancel a reservation;

- Will accept guests’ requests, anticipating their individual needs & requirements;

- Will ensure effective communication between the front office staff and the other departments, in compliance with our current procedures. The goal should always be to make guests feel comfortable and satisfied;

- Will embrace a positive and collaborative work atmosphere within the team;

- Will support the accounts department by responding accurately and efficiently with all queries;

- Will maintain very high standards of hygiene, behaviour and grooming.


Further details will be provided during the job interview.

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Reschio and its designs and products are protected by Registered Trademark
Reschio srl | share capital of 50.000€ fully paid | Chamber of Commerce of Camera di Perugia N°PG-287943
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