E-commerce Manager

Job Description

Reporting Line: Head of Collections and E-commerce

Location: Hybrid

Travel Required: No

We are seeking for an experienced and enthusiastic E-Commerce Manager with a strong background in digital marketing, e-commerce, and digital transformation. In this role, you will support the development and implementation of an e-commerce strategy for our Collections, ensuring alignment with Reschio philosophy and business objectives.

Main responsibilities and duties:

E-Commerce Strategy Development

  • Develop and implement comprehensive e-commerce strategies that align with our brand identity and business goals;
  • Lead digital transformation initiatives to enhance the digital experience, optimize lead generation, and drive revenue growth.

Product Management

  • Oversee product listings, including creating compelling descriptions, accurate pricing, and high-quality imagery;
  • Coordinate with suppliers and internal teams to ensure timely updates of product information.

Warehouse Management and Logistics:

  • Work closely with suppliers and the warehouse team to streamline inventory management, ensuring product availability and timely fulfillment of orders;
  • Oversee logistical operations to provide an exceptional customer experience, promptly addressing any issues related to stock levels or shipment delays;
  • Collaborate to enhance efficiency in warehousing and distribution processes, driving continuous improvements in service and operational performance.

Customer Experience

  • Implement strategies to improve customer satisfaction and foster loyalty;
  • Address customer inquiries and issues promptly and professionally, ensuring a positive brand experience.

Digital Marketing

  • Collaborate with internal and external teams in designing and executing effective digital marketing campaigns, including SEO, SEM, email marketing, and social media.

User Experience (UX) Optimization:

  • Collaborate with internal and external teams to improve the user experience on our e-commerce platform, focusing on navigation, design, and usability;
  • Ensure all design elements align with customer expectations and industry best practices.

Performance Analysis

  • Track and analyze KPIs such as sales, traffic, conversion rates, and ROI;
  • Prepare detailed reports on e-commerce performance for senior management and use data analytics to drive continuous improvement and innovation.

Skills and competencies required:

  • Bachelor’s degree in Economics/ Management Engineering / Marketing or a related field;
  • At least 3 years of experience as an E-Commerce Manager or similar role with a strong understanding of e-commerce platforms and online retail;
  • Relevant expertise in design or consumer goods industry;
  • Strong values of integrity and ethical conduct;
  • High-level discretion and privacy sensitivity;
  • Demonstrated success in driving online sales and setting-up and optimizing e-commerce operations, in improving user experience and understanding of UX principles;
  • Proficiency in digital marketing tools and strategies, including SEO, PPC, email marketing, and social media;
  • Strong analytical skills with the ability to interpret data and make informed decisions;
  • Excellent organizational and project management skills with attention to detail;
  • Excellent communication and collaboration skills to work effectively with cross-functional teams;
  • A proactive and creative mindset with a passion for driving growth and enhancing user experience;
  • Excellent use of IT programme and Microsoft suite;
  • Advanced proficiency in Italian and English.

We offer:

  • Learning & development training;
  • Well-being activities (Yoga classes, get together activities, etc.);
  • Competitive salary offer.

Further details will be provided during the job interview.

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