The Houses Manager we are looking for will be responsible for the efficient management of the residential properties on the Reschio Estate. He/She ensures that our operational standards and procedures are followed, with the aim of offering our House Owners and Guests a unique experience. He/She is a key factor in preserving and increasing the value of the real estate investment for the House Owners, through the refurbishment and restyling internal services of all properties. He/She creates a harmonious working atmosphere with a collaborative approach towards the team. He/She will report to the Executive Houses Manager.

• Schedule maintenance and repairs, negotiate contracts with vendors, regularly inspect properties to ensure they are in good working order, quickly resolve emergency maintenance issues;
• Maintain records of income, expenses, signed leases, complaints, maintenance, etc.;
• Keep financial records for property operations, create monthly financial reports for property owner;
• Take care of relationships and planning work with maintenance suppliers (electrician, plumber, appliance technician, swimming pool technician, pest control companies, etc.) and make sure that all equipment in the houses is working perfectly (fibre optic, beamed internet signal, internal Wi-Fi network, alarm systems, audio/visual systems, Sonos, appliances, gates, etc.);
• Be a team player, sharing important information in an appropriate manner adjusting his/her communication style according to the situation; liaise with other colleagues giving clear instructions about task, follow up activities and outcomes;
• Collaborate with the Administration team and attend the weekly meeting;
• Keep a professional and ethical exchange with House Owners, managing all telephone and email correspondence in a timely manner. You are Reschio Brand Ambassador.

• At least 5 years previous experience in houses management in a dynamic environment;
• At least 3 years of team management experience;
• Fluent in English and Italian (C1 level);
• Strong communication skills, active listening, negotiation;
• Excellent customer services and interpersonal skills;
• Be confident with accounting and admin;
• Problem solving and analytical thinking;
• Be a team player and have a pro-active approach;
• Be confident in the daily use of IT software and programme PMS (Protel knowledge will be a plus) Microsoft suite (excel, word etc.), operation tools (Alice, Hotel kit, Hoxell), team collaborations tools (Teams, Slack).

• Bespoken learning & development training (for example 1:1 coaching, leadership skills, strengthen languages or IT skills);
• Well-being activities (Yoga classes, get together activities, welfare measures);
• Competitive salary offer;
• Accomodation and staff canteen.

This is a general guide on the principle tasks and responsibilities for this role.

Further details will be provided during the job interview.